DO YOU SHIP WORLDWIDE? WHAT IS THE SHIPPING FEE?
Yes. We are providing international shipping. However, due to some postal problems, we can’t deliver a shipment to the military area and some small countries.
If you happen to be located in one of those countries we will contact you.
We have a flat shipping rate for all orders:
– $4.99 USD for Standard Shipping method.
– $14.95 USD for Shipping with Insurance method.
What about customs?
We are not responsible for any customs fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get customs fees when they arrive in your country.
How long does shipping take?
Shipping to USA, Canada:
– Order processing: 7-10 Business Days
– Standard Shipping: 7-10 Business Days
Note: The items you ordered will reach you within 15 – 20 days for Standard Shipping.
Shipping to other countries:
– Order processing: 7-10 Business Days
– Standard Shipping: 7-21 Business Days
Note: The items you ordered will reach you within 20 -30 days for Standard Shipping
* All Paypal pending orders need 1 more week for verification and processing.
* When it’s the high peak of demand forlogistics / holiday / festival / disaster / strike / demonstration… it will be slower according to the incidents which we can not control.
Do you provide tracking information?
Yes, you will receive an email once your order is shipped that contains your tracking information. If you don’t receive the tracking information within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to be updated into the online system. If there is still no information on your tracking code within 5 days since you receive it, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you’ve specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.